Troubleshooting Problems and Troubleshooting Solutions

Run to a web page

1. Click on Start

2. Click on Run

3. Type the URL in Run dialogue box

4. Press enter key

5. Default browser will automatically start.

Windows Key

1. Press the Windows key

2. Use arrow keys to move up and down in the Start menu

3. Highlight your choice

4. Press Enter.

Close a Window

1. Click on the page.

2. Hold down Alt and press F4 key

Bookmark Quickly

1. Hold down CTRL and press D key once.

Send a Picture

1. Press CTRL+ M key

2. Drag and drop the graphic

Copying Text from Adobe

1. Click on the Edit menu

2. Click Select All

3. Click on Edit and Copy to copy the text

OR

1. Click on the Text Select button on toolbar.

2. Will turn cursor into beam shape.

3. Allows for highlighting the text to be copied.

Converting Text to PDF Format

1. Purchase Adobe Acrobat

2. Purchase 602Pro Print Pack

Retrieving Outlook Express

1. Click on View

2. Click on Layout

3. Click check mark on Folder List

4. Click OK

5. Puts the list of folders back on left side.

Changing Outlook Express From Field

1. Open Outlook Express

2. Click on Tools in menu bar

3. Click on Accounts, click on Mail

4. Click on your mail account.

Entering Excel Numbers as Labels

1. Format the cells numbers are in.

2. Precede serial numbers with an apostrophe.

3. Highlight whole column, Click on column letter.

4. Click on Format and Cells, select Text.

5. Click OK

Removing Read Only

1. Open folder

2. Click on a document

3. Hold down Ctrl and press A (shortcut for Select All)

4. Right click highlighted file

5. Click on Properties

6. Click to remove checkmark

7. Click OK

Permanently Close Windows Messenger

1. Right click on its icon

2. Click Open

3. Click on Tools and then Options

4. Click on the Preferences tab, remove check marks.

5. Click OK and close.

Windows Messenger Uninstalling Programs

1. Click on Start

2. Go to Settings ( Windows9X click on Control Panel, XP users click on Start and Control Panel)

3. Double click on icon Add or Remove Programs

4. Click on the program you want to remove

5. Click the Change/Remove button for that program.

Turning off Sleep Mode

1. Right click blank spot.

2. Click on Properties.

3. Click on Screen Saver tab.

4. Click on the Power or Settings.

5. Change all the settings to Never go to sleep.

6. Click OK twice.

Changing Window Size

1. Hold down the Alt key and press the spacebar to bring small menu in upper left hand corner.

2. To minimize window

· Press Alt + Spacebar

· Press the letter N.

3. To maximize window

· Press Alt + Spacebar

· Press the letter X.

4. To resize window

· Press Alt + Spacebar

· Press the letter S

· Use arrow keys to make window smaller or larger

· Press Enter

5. To move window

· Press Alt + Spacebar

· Press the letter M

· Use arrow keys to move window

· Press Enter.

6. If command is not working

· Press Alt + Spacebar

· Press the letter R to restore window to a non-maximized position.

Turning Off Messenger Service in Windows XP

1. Click Start

2.Click Control Panel.

3. Open up Services window

4. Scroll down list of service to find Messenger and double click.

5. Click on General tab

6. Next to Startup Type select Disabled

7. Under Service Status, click Stop

8. Click OK.

Alphabetizing in XP

1. Open Internet Explorer.

2. Click on Favorites.

3. Right click any shortcuts

4. Click Sort By Name

Eliminating Dialup Modem Noise (2 adjustments)

1. Double click on My Computer

2. Click Control Panel

3. Click once on modem to highlight

4. Click on Properties.

5.Click on General tab

6. Look for speaker volume adjustment. Slide to left to turn volume off.

7. Click OK

OR

1. Double click My Computer

2. Dial up Networking.

3. Right click connection to Internet Service Provider

4. Select properties.

5. On General page find Connect Using and click on the Configure button.

6. Locate speaker adjustment and turn to off position.

7. Click OK.

Turning off Outlook Express Auto -Populating Feature

1. In Outlook Express, click on Tools

2. Click Options

3. Click on Send tab

4. Click once to remove the checkmark on “Automatically put people I reply to in my Address Book.”

5. Click OK.

Running Scan Disk

1. Make sure there are no open windows

2. Turn off screensaver

3. Shut down the programs in system tray.

4. Right click on the icons

5. Click exit.

Identifying Which Programs are running in the Background

1. Look at the icons in your system tray.

2. Each icon in your system tray represents a program that is running in the background

3. Temporarily turn those programs off by right clicking on each icon and closing the program.

4. Don't turn off anti-virus program.

5. Programs slowing down computer MSCONDIF by:

· Clicking on Start

· Click Run

· Type MSCONFIG in run box

· Click OK

6. Stop the programs from running by:

· Removing checkmarks

· Click OK

Eliminating Unwanted E-mail

1.Don't post your e-mail address on websites, or chat sites.

2. Don't sign up for free drawings online.

3. Go to http://www.mailshell.com and sign up for disposable e-mail addresses there

4. Use a software program to filter out junk mail and bounce Spam. http://www.mailewasher.net is one free program that will bounce messages for you.

Moving and Resizing the Title Bar

1. Move Title Bar by:

· Point your mouse to the title bar.

· Hold down your left mouse button and drag the entire window to another location.

2. Resize Title Bar by:

• Pointing your cursor to any edge (the lower right corner of the window works best) your cursor will become a black double arrow. When your window is not maximized.
• Hold down your mouse button
• Drag the side of the window to make it bigger or smaller.

Deleting Cookies

1. To get rid of all your cookies using Internet Explorer 6:

• Click the control panel
• Open the Internet Options.
• Click on the button that says Delete Cookies.

2. If you are using an older version of Internet Explorer:

• Go to the C:/Windows/Cookies folder
• Delete them manually.

Creating a Shortcut

1. Click on Start

2. Go to Programs or All Programs.

3. Find the program you want to put on your desktop and point to it

4. Hold down your RIGHT mouse button, and drag the program icon to your desktop

5. When you get the icon to your desktop, release the right mouse button, and a small context menu will appear

6. Click Copy Here.

7. Double click on the desktop shortcut to run your program.

Defragmenting Problems

1. Turn you screen saver off

2. Right click on the icons near the clock and close them.

3. Run Scandisk first

4. Allow Scandisk to run all night, large had drives take many hours to run defrag.

5. If nothing else will work, try a commercial program like PowerDefrag at http://www.powerdefrag.com/

Retrieving the Address Bar

1. Open Internet Explorer

2. Click on View in the menu bar

3. point to Toolbars.

4. If there is no checkmark in front of Address bar, click on it once to put it back.

Running Defrag and Scandisk in XP

1. Click on Start

2. Click on My Computer.

3. Right click on your hard drive

4. Click Properties.

5. Click on the Tools tab.

4.Error-checking section will run XP’s version of scandisk when you click the Check Now button

Function of WordPad

1. With WordPad, users can:

· create and edit simple text documents or documents with formatting and graphics.

· Have bold or underlined text, bulleted list, font colors and images in your document.

· Save WordPad files as a text file(which does not save formatting), or rich text file.

.

Deleting Recently Opened Documents in XP

1. Right click on a blank spot on your taskbar

2. Click Properties.

3. The Taskbar and Start Menu Properties will appear.

4. Click on the Start menu

5. Click on the Customize button.

6. Customize Start Menu will appear.

7.Click on the Advanced tab

8. In the Recent Document section, click the button that says Clear List.

9. Click OK twice.

Turning Overtype Mode ON and Off

1. Pressing the insert key turns on an "overtype mode”.

2. Insert key is a toggle key, pressing it once turns it on; pressing it again turns it off.

Reformatting A 3 1/2 Floppy in XP

1. Insert a floppy in the floppy drive.

2. Click on Start

3. Click on My Computer

4. Right click on 3 1/2 Floppy ( A:)

5. Click on Format.

6. Leave the first three setting the way they are.

Maintaining Privacy When Sending Group E-mails

1. In Outlook Express:

• Use a function called Blind Carbon Copy (BCC)
• Open a new e-mail . If you don't see a line for BCC
• Click on View
• All Headers
• The BCC field will be part of the new e-mail window.

2. In Outlook:

• Open a new e-mail
• Click on View
• Click on BCC field to display the BCC field.

3. In Netscape:

• Click on Compose to open a new e-mail message.
• Click on the To button
• select BCC.

4. Once you have the Blind Carbon Copy field in your new e-mail message, enter the addresses of the people you want to send the e-mail to. Each person will only see the address in the message they receive.

Increasing E-mail Font Size

1. Use scroll wheel on your mouse,

2. hold down the Ctrl key on your keyboard while you scroll forward with your mouse, increasing the size of your print.

3. To reduce the print, scroll backward

.

Changing E-mail Formatting

1. Use scroll wheel on your mouse

2. Hold down the Ctrl key on your keyboard while scrolling forward with you mouse, increasing the size of your print.

3. To reduce the print scroll backward.

4. When replying to an e-mail, the new e-mail will have a menu bar of its own.

5. Click on Format in the menu bar

6. Click on either Plain Text or Rich Test (HTML) depending on the type of formatting you want to use.

7. Change your e-mail options to always use the format you prefer.

8. Click on Tools

9.Click Options

10.Click on the Send tab.

11. Click to remove the checkmark

12. Reply to messages using the format in which they were sent.

13. In the Mail Sending Format section chose either HTML or Plain Text.

14. Click OK.

Files in Quarantine

1. Virus programs put the files in quarantine, to protect your computer from infection.

2. If your computer will not run without one or more of those files, the virus program will be able to take them out of the quarantine and restore them.

3. Once you know that your system is running fine without those files, simply delete them.

Make Outlook Express the Default Mail Program

1. Open Outlook Express and click on "Tools"

2. Click "Options".

3. Make sure you are looking at the "General" tab

4. Look for the "Default Messaging programs".

5.. Click the button to the right of that sentence "Make Default".

6. Click "OK"

7. Restart your computer.

Make Internet Explorer Your Default Web Browser

1. Click on "Start"

2. Go to "Settings"

3. Click on "Control Panel".

4. Double click on the "Internet Options" icon in the control panel.

5. Click on the "Programs" tab at the top of the "Internet Properties" window.

6. At bottom of page, it will say, "Internet Explorer”. Check to see whether it is default browser".

7.Click to put a checkmark in the box to the left of sentence.

8. Click "OK"

9. Reboot your computer.

10. Open up Internet Explorer.

11. It will ask if you want to make it the default, click "Yes".

Thicker Window Borders

1. Right click on any blank area of the desktop

2.Choose Properties for the shortcut menu.

3. In the Display Properties dialog box, click the Appearance tab.

3. Pick Active Window Border.

4. In the adjacent Size box, click the up arrow and watch the example screen (try 6 to 8 for starters), stop.

5. Click OK.

Start without all the programs

1. Hold down the Shift key as soon as you see the wallpaper on your screen until Windows has finished booting.

2. Programs in your start up folder won't open until the next time you boot into windows.

3.If you want to run one or two programs,but not all:

• Click on Start
• Click on Programs
• Click on Start Up
• Choose the program that you want to open.

Windows Housekeeping/Turning Your Computer Off Properly

1. While waiting for your computer to give the OK to turn it off, it is busy putting things away ( electronic housekeeping ).

2. User who reboot properly a minimum of once a day experience very few problems.

3. When you just cut the power without a proper shutdown, Windows does not have time to put temporary files where they belong, or finish saving documents, or changes made to your registry.

4. Impatiently hitting the power button when done with the computer will start to see semi-regular "freezes" and illegal page faults.

5. Will start to come up with registry errors, and will eventually need to be fixed by re-installing Windows.

References

Computer Tips: http://asktcl.com/tips.htm#runto